If you wish to report an emergency repair call the office on 01253 477678 (opening hours 9.00 am to 5pm Monday to Friday). Our out of hours service is still operating the number is 0800 073 0184.
In line with government guidelines to support both our customers and colleagues we are currently only completing emergency repairs. If you have already reported a repair it will be assessed and if it is an emergency at this time it will be completed. Any new repairs will only be taken if they are an emergency. We will advise customers when full service resumes at which point you can then contact us with your repair.
We understand that some of our customers circumstances may have changed due to the impact of the Coronavrius and that you may now have concerns regarding the ability to pay your rent. We want to reassure MBH tenants that we are here to support you and if you have any concerns about your ability to pay your rent please contact us. We will work with you and provide advice about any benefits you may be entitled to.
You can read all about the Coronavirus and learn how to spot the signs and symptoms by visiting the Government website. This information changes frequently so we suggest you check this webpage regularly.
Stay home and stay safe,
The Lumen Housing team.